Sonoma Partners support options

Your CRM project is never over.

As part of our commitment to providing the highest level of service to our customers, Sonoma Partners offers ongoing support services.

There are two different levels of customer support available: No-Commitment Plan and a Dedicated Plan.

No-Commitment Plan:

  • Response Time: 2 business days
  • Resolution Time: The time to resolve each case will vary depending on the nature of the support request.
  • Named Support Contact: No, Sonoma Partners will assign cases depending on availability of personnel that week. There is no guarantee that customers will work with the same person on their cases.
  • Case Submission Process: Send email to [email protected].
  • Commitment: None. Sonoma Partners will only invoice for time worked. Customers can cancel the support agreement at any time with no advance notice to Sonoma Partners.

Dedicated Plan:

  • Response Time: 1 business day
  • Resolution Time: The time to resolve each case will vary depending on the nature of the support request.
  • Named Support Contact: Yes, Sonoma Partners will name one person as the primary point of contact for all support issues.
  • Case Submission Process: Customers can directly contact their named support person via phone or email. Can also send an email to [email protected].
  • Commitment: Customer agrees to at least a 3-month support plan. Customer can cancel at any time with 30 days written notice to Sonoma Partners.