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Integrate with Existing Systems
Most franchise companies have many different data applications running – everything from an ERP system to reservations systems to construction management tools to a customer service/knowledge management center. Few of these systems communicate with one another, causing incongruencies in information from one system to another. Built on a stable and flexible platform, Microsoft Dynamics CRM can be integrated into other systems so data can migrate back and forth and stay current. One of the major benefits for Microsoft Dynamics CRM solution for Franchises is that everything is in one place. Unlike other industry solutions, you don’t need to buy modules separately. You get all the standard functionality in one package.
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CRM Mobile Express enables users to instantly view, create, and modify data on any Internet-capable device. It lets a salesperson in the field tap into the same sales, marketing, and customer service data they have access to in the office. Plus, CRM Mobile Express runs in a Web browser and doesn't require users to install additional software.
You can integrate Microsoft Dynamics CRM data with external websites and vendors’ systems to ease the flow of information. Let Sonoma Partners help you understand how to integrate older systems into Microsoft CRM to achieve your goals and minimize cost.
One of the most popular features of Microsoft Dynamics CRM is its integration with Outlook. You can access CRM directly from the Outlook interface, which decreases time spent jumping between applications and increasing adoption since Outlook is a program your team already feels comfortable with.
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