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Microsoft CRM Knowledge Base Support Articles Added in September 2005

Microsoft technical support continually updates their support knowledge base with new articles that customers and partners can use to troubleshoot problems. The list below shows all of the new Microsoft CRM KB articles added in September 2005.

If you want to read any of these articles, you will need to login into CustomerSource or PartnerSource. Please note that you will NOT find these KB articles on http://support.microsoft.com. If you are a customer and do not have a CustomerSource login, the partner that sold you the Microsoft CRM licenses can help get you setup.


KB # Category Date Description
896997Hotfix9/1/2005You receive a "500 5.5.0 Syntax error - line too long" non-delivery report when you send an e-mail activity by using the Microsoft CRM Web client or Microsoft CRM Sales for Outlook
899901Hotfix9/2/2005Microsoft Word prompts you to map the fields in the Quote template after you click "Print Quote for Customer" in Microsoft CRM Sales for Outlook
905491Hotfix9/26/2005Microsoft CRM prints only the first result of a report that has a parameter for which you can select multiple values
894460Hotfix9/27/2005Views may take a long time to display data or you may receive time-out errors when you select a "My" view such as "My Active Contacts" in Microsoft CRM
905861Hotfix9/27/2005You may receive an "Incorrect syntax near the keyword 'group'" error message when you run a program that was created by using the Microsoft CRM SDK in Microsoft CRM 1.2
899178Hotfix9/28/2005You receive an "An unknown error has occurred, contact your system administrator" error message when you click Go Offline in the Microsoft CRM Sales for Outlook client
903277Customization9/8/2005You receive an "Error Object reference not set to an instance of an object" error message when you open the entity customization form in Microsoft CRM
903860Customization9/8/2005You receive an "An error occurred during the addition of the new field" error message when you add a new field to the schema in Microsoft CRM
903282Integration9/8/2005You receive an “Error 1721. A program required for this install to complete could not be run" error message when you install Microsoft CRM Integration for Great Plains
905526Mobile9/1/2005The Microsoft CRM Mobile Integration Service continually writes "Unable to update entity xml to CRM Mobile metadata" error messages to the Application log on the Microsoft CRM server
905520Sales for Outlook9/1/2005You may receive a "Cannot Open User Default Database" error message when you go offline to synchronize Microsoft CRM Sales for Outlook (the Outlook client)
905525Sales for Outlook9/23/2005You receive an "An error has occurred" error message when you click any one of the Microsoft CRM folders in the Microsoft CRM Sales for Outlook client
904281SDK9/1/2005You receive a "SOAP Server Application Faulted. Invalid value specified for type" error when you programmatically set the value of a Microsoft CRM picklist field
903286SDK9/7/2005You may receive an "Unauthorized: Access is denied" error message on BizUser.WhoAmI() in Microsoft CRM after you install Windows Server 2003 Service Pack 1




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