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Microsoft CRM Knowledge Base Support Articles Added in May 2005

Microsoft technical support continually updates their support knowledge base with new articles that customers and partners can use to troubleshoot problems. The list below shows all of the new Microsoft CRM KB articles added in May 2005.

If you want to read any of these articles, you will need to login into CustomerSource or PartnerSource. Please note that you will NOT find these KB articles on http://support.microsoft.com. If you are a customer and do not have a CustomerSource login, the partner that sold you the Microsoft CRM licenses can help get you setup.


KB # Category Date Description
895347CRM Integration to Great Plains5/12/2005You receive the "The customer’s credit limit period and beyond balance have been exceeded" error message when you submit an order in Microsoft CRM with Microsoft CRM Integration to Great Plains installed
895348CRM Integration to Great Plains5/26/2005You receive a "Error: Exception from HRESULT: 0x80040E4D” error when you try to publish schemas by using the Settings and Administration tool for Microsoft CRM Integration to Great Plains
896541CRM Integration to Great Plains5/18/2005Effects of Decimal Accuracy in Microsoft CRM when integrating data by using the Microsoft CRM Integration to Great Plains
897190CRM Integration to Great Plains5/27/2005You receive a “The response document is not a valid document" error message when you search for certain items Microsoft BizTalk Server Messaging Manager
897605CRM Integration to Great Plains5/26/2005When you use the Auto-Assign option in Great Plains, the serial number or the lot number is not automatically assigned to the order that you entered in Microsoft CRM
897639CRM Integration to Great Plains5/23/2005The Microsoft CRM Integration for Great Plains server logs warning messages in the Application event log
897640CRM Integration to Great Plains5/13/2005You receive an "Only Microsoft Great Plains 7.0 or later is supported" error message when you try to install Microsoft Business Solutions CRM Integration for Great Plains
898145CRM Integration to Great Plains5/23/2005How to modify the DTSRUN command to create Application log events for Microsoft CRM Integration DX jobs
892515CRM Roles5/18/2005You cannot change a parent business unit in Microsoft CRM 1.2
894874CRM Sales for Outlook5/10/2005After you resolve an e-mail address in Microsoft CRM to a new contact, account, or lead record, the e-mail message's From field is still red, and the e-mail address of the new record is blank
894882CRM Sales for Outlook5/27/2005How to enable tracing on the computer that is running Microsoft CRM 1.2 Sales for Outlook
895393CRM Sales for Outlook5/26/2005The file name of an attachment is unrecognizable after you send an e-mail message by using Microsoft CRM Sales for Outlook
895484CRM Sales for Outlook5/5/2005When you try to save a new activity or to open an existing activity's detail Web page in Microsoft CRM, you receive an unhandled exception error message
895605CRM Sales for Outlook5/2/2005How to remove the decimal from the Line Item Quantity field in the Quote mail merge template before you print Quotes from Microsoft CRM Sales for Outlook
895608CRM Sales for Outlook5/6/2005You receive the “An error has occurred in the script on this page” error message when you create a new phone call activity or a new letter activity in Microsoft Business Solutions CRM Sales for Outlook
895610CRM Sales for Outlook5/16/2005When you use RPC over HTTP or you use Outlook Web Access (OWA), you cannot use Microsoft CRM Sales for Outlook
896465CRM Sales for Outlook5/3/2005You receive an error message when you try to install Microsoft CRM for Outlook
897055CRM Sales for Outlook5/19/2005You receive the "An error has occurred" error message when you try to create a new record in Microsoft CRM Sales for Outlook
897062CRM Sales for Outlook5/24/2005You may receive an error when you try to create a new account or open an existing account in Microsoft CRM Sales for Outlook
897192CRM Sales for Outlook5/20/2005You receive a "Script Error 'children.1.rows[...].cells' is null" error when you open a Microsoft CRM folder in the Microsoft CRM Sales for Outlook
897237CRM Sales for Outlook5/20/2005Microsoft CRM contacts are not synchronized with Outlook when you click Synchronize on the Tools menu in Microsoft CRM Sales for Outlook
897607CRM Sales for Outlook5/25/2005You receive an "An unknown error has occurred" error when you click Go Offline in Microsoft CRM Sales for Outlook
897608CRM Sales for Outlook5/27/2005You receive error messages when you go into offline mode in Microsoft CRM Sales for Outlook and when you use Microsoft CRM Sales for Outlook in offline mode
897611CRM Sales for Outlook5/26/2005Language requirements for Microsoft CRM 1.2 and for Microsoft CRM Sales for Outlook
898055CRM Sales for Outlook5/18/2005You receive a "You do not have sufficient access rights or privileges to perform this action" error message when you click an Outlook client folder after you go offline in Microsoft CRM Sales for Outlook
898798CRM Sales for Outlook5/24/2005You receive an "Exception from HRESULT 0x80044106” error message when you click a Microsoft CRM folder on the Microsoft CRM Sales for Outlook toolbar in Microsoft Outlook
895344CRM Web Client5/18/2005When you use the Microsoft Business Solutions CRM Web client, you notice that some e-mail templates that used to be available are no longer available in Microsoft CRM
897758CRM Web Client5/24/2005After you assign a new security role to a user in Microsoft CRM, e-mail templates are not available to the user
899381Crystal Report5/26/2005You may receive a "Failed to load database information. File .rpt" error when you try to open a custom Crystal Report in Microsoft CRM
895351Data Migration Framework5/27/2005When you use Microsoft CRM Data Migration Framework to migrate many records to Microsoft CRM, performance decreases
896540Deployment Manager5/26/2005You receive an error when you try to add a custom field to Microsoft CRM by using the Schema Manager in Microsoft CRM Deployment Manager
898067E-mail5/3/2005The user who is listed as the owner of an e-mail activity record is different from the user who created the e-mail in Microsoft CRM 1.2 and in Microsoft CRM 1.0
898144E-mail5/18/2005An e-mail activity is not created for an incoming e-mail message in Microsoft CRM
898551E-mail5/25/2005You receive a "Data out of Range" error message when you forward or reply to an e-mail message that originated in Microsoft CRM
898797E-mail5/27/2005A Microsoft CRM queue is quickly populated with many duplicate e-mail messages
899329E-mail5/27/2005Formatting that you configure for an e-mail message is lost when Microsoft CRM 1.2 sends the message by using a workflow rule that you create by using Workflow Manager
870574Error Message5/26/2005You receive an "Error in formula This field name is unknown" error message when you try to configure certain report filters in Microsoft CRM 1.2
891589Error Message5/26/2005You receive a "Login failed for user ''. Reason: Not associated with a trusted SQL Server connection" error message when you try to start Microsoft CRM 1.2
894810Error Message5/27/2005Event ID: 5891 is logged in the Exchange Server Application log by Microsoft CRM
895611Error Message5/3/2005You receive a "Login failed for user CRMSERVERNAME\ASPNET" error message when you try to start Microsoft Business Solutions CRM
896466Error Message5/13/2005You may receive an "Add objects to the folder" error when you try to save a Crystal report to use in Microsoft CRM 1.2
896537Error Message5/19/2005You receive the "An error has occurred" error message when you try to view a list of Microsoft CRM records
897059Error Message5/12/2005You receive multiple "An Exception occurred creating list" error messages when the CRMTermGenerator.exe utility tries to create a CaseNumber list in Microsoft CRM 1.2
897060Error Message5/12/2005You may receive multiple "An Exception occurred creating list" error messages when you run the CRMTermGenerator.exe utility in Microsoft CRM 1.2
897187Error Message5/5/2005You may receive a "The request failed with HTTP status 400 Bad Request" error message when you run the CRMTermGenerator.exe executable file on a Microsoft CRM server
899912Error Message5/26/2005You receive an "A connection cannot be established at this time. Please try again later" error message when you register Microsoft CRM Mobile on a Pocket PC device
897604Import Wizard5/20/2005The last page of the Document Exchange Package Import Wizard indicates that the import is complete, but the Package type entries have a status of failed
897056Information Bridge Framework5/26/2005You receive the "Error 28001. Setup is unable to retrieve the URL for the smart tag refresh" error when you try to install the Information Bridge Framework for Microsoft CRM client
897080Information Bridge Framework5/26/2005You receive an error message when you try to search for a Microsoft CRM record by using the Integration Bridge pane in a Microsoft Office program
897188Information Bridge Framework5/26/2005You receive a "The resource cannot be found" error message in the Microsoft CRM Web client
897606Information Bridge Framework5/18/2005Compatibility of Microsoft Great Plains Smart Tag Manager and the Microsoft Office Information Bridge Framework for Microsoft Business Solutions CRM
897609Installation5/12/2005You receive the "Setup was unable to install Microsoft CRM Server" error message when you install Microsoft CRM 1.2 and you try to connect to existing databases
897671Installation5/12/2005You receive a "One or more of the Microsoft CRM servers you listed is invalid" error message when you try to install Microsoft CRM-Exchange E-Mail Router version 1.2
899383Installation5/25/2005You may receive a "Setup was unable to install the Windows Installer Package (.msi) of Microsoft CRM Server Setup" error when you install Microsoft CRM on a Windows Server 2003-based computer
895342Integration for Great Plains5/13/2005Records do not integrate from Microsoft CRM to Microsoft Great Plains when you use Microsoft CRM Integration for Great Plains
896555Lotus Notes5/18/2005How to use Microsoft CRM e-mail functionality in a Lotus Notes environment
890690Performance5/6/2005Microsoft CRM may become unresponsive after you export many records to Excel
897238Printing5/20/2005The primary column does not appear in the Print Preview window or in the printed document after you add columns to the Advanced Find View in Microsoft Business Solutions CRM 1.2
897610Redeployment Tool5/18/2005A "Subquery returned more than 1 value" error is logged when you run the Microsoft CRM Redeployment Tool
897058Reporting5/16/2005When you create a restriction for a Microsoft CRM report, the values are not all available in the list for the specified field
897061Reporting5/6/2005You cannot view reports in Microsoft CRM when Microsoft CRM 1.2 and Business Portal 2.5 are installed on the same server
898772Reporting5/27/2005You receive a "The number of processing threads was limited to K by the system administrator" error when you open a report in Microsoft CRM
897612Sales5/26/2005How cascade record sharing works in Microsoft Business Solutions CRM
897642Sales5/16/2005You cannot apply multiple workflow sales processes to an opportunity record in Microsoft Business Solutions CRM
897673Sales5/20/2005How to add an existing contact to an opportunity in Microsoft Business Solutions CRM
895606Security Service5/26/2005You receive a “Could not start the Microsoft CRM Security Service on the Local Computer” error when you try to start the Microsoft CRM Security Service
897759Status Reason5/26/2005How to add Status Reason values for lost opportunities in Microsoft CRM
895603Workflow Manager5/4/2005List of available entities in Microsoft CRM Workflow Manager
897191Workflow Manager4/29/2005Changes to workflow rules or to sales process are not saved in Microsoft CRM for Outlook Workflow Manager




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