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Microsoft CRM Knowledge Base Support Articles Added in June 2005

Microsoft technical support continually updates their support knowledge base with new articles that customers and partners can use to troubleshoot problems. The list below shows all of the new Microsoft CRM KB articles added in June 2005.

If you want to read any of these articles, you will need to login into CustomerSource or PartnerSource. Please note that you will NOT find these KB articles on http://support.microsoft.com. If you are a customer and do not have a CustomerSource login, the partner that sold you the Microsoft CRM licenses can help get you setup.


KB # Category Date Description
899808Customization6/10/2005Microsoft CRM does not save the default value for a custom Boolean field
899489Customization6/19/2005When you try to modify a schema attribute's display name by using Microsoft CRM Deployment Manager, you receive an error message, and Event ID 0 is logged in the Application log
898654E-mail6/8/2005You receive an error message when you send an e-mail message or apply a manual workflow rule in Microsoft CRM 1.2
899478E-mail6/17/2005You receive non-delivery reports (NDRs) from some recipients after you send an e-mail message from Microsoft Business Solutions CRM 1.2
902092E-mail6/23/2005Data fields are highlighted in an e-mail message when you use Microsoft Business Solutions CRM
899432E-mail6/29/2005You receive a "You do not have sufficient access rights or privileges to perform this action" error message when you try to open an e-mail message in the Microsoft CRM 1.2 Web client
899379Error Message5/27/2005You receive a "Setup was unable to grant access to the Microsoft CRM databases" error message when you try to install the Microsoft CRM server by using installation content that you copied to a computer
899539Error Message5/31/2005You receive an "An error has occurred" or an "An unhandled exception has occurred" error message when you perform an Advanced Find query in Microsoft CRM
897054Error Message6/7/2005An unhandled exception error occurs when you try to delete a record by using the Microsoft CRM Web client
899914Error Message6/8/2005You receive a "Server Error in '/' Application" error message when you try to open Microsoft Business Solutions CRM
896087Error Message6/9/2005You receive a "The name specified contains invalid characters" error message when you try to create a new user account in Microsoft CRM 1.2
897670Error Message6/9/2005You receive a COM+ event message in the Application log on the server that is running Microsoft CRM Integration for Great Plains
898655Error Message6/9/2005Event 5895 is logged when the Microsoft CRM Deletion Service performs a scheduled cleanup operation, or you receive a "Can't clean up the following tables" error message in Microsoft CRM
899423Error Message6/9/2005After you specify a quantity of zero in the Quantity box for a product in Microsoft CRM 1.2 and then save the form, you receive an "Invalid Quantity" error message, or an incorrect value appears in the "Extended Amount" column
842167Hot fix6/8/2005You receive an error message when you try to open a past-due activity in Microsoft CRM 1.2
842343Hot fix6/8/2005A Microsoft Business Solutions CRM 1.2 hotfix rollup package is available to resolve the problems that are described in article 842167 and in article 839167
899469Hot fix6/8/2005After you assign a manager to a user in Microsoft CRM 1.2, you cannot remove that manager assignment
896168Hot fix6/15/2005Canadian addresses are not correctly displayed in Microsoft Business Solutions CRM 1.2
894928Hot fix6/24/2005A user does not have the option to save a note after creating the note in Microsoft CRM
897672Integration6/8/2005Description of the status values that are used in orders and in invoices in Microsoft CRM when Microsoft CRM Integration for Great Plains is installed
899915Mobile6/22/2005You cannot see shared records by using the default views in the Microsoft Business Solutions CRM Mobile client
897057Office Information Bridge Framework6/29/2005You receive an "Application has generated an exception that could not be handled" error message when you try to install the Microsoft Office Information Bridge Framework for Microsoft CRM 1.0 client
896468Redeployment Tool5/31/2005A "The nickname is invalid" error is logged when you run the Microsoft CRM Redeployment Tool
899538Reports6/6/2005When you try to expand the filters area of a report in Microsoft CRM, the Field column and the Condition column are missing
899377Reports6/7/2005When you run a report in Microsoft CRM, text in one field overlaps an adjacent field
899477Reports6/20/2005A GUID appears instead of the product name in the Competitor List by Product report in Microsoft CRM
896608Sales6/2/2005The user who last modified a price list item does not appear in the Last Modified By field in Microsoft CRM 1.2
896082Sales6/3/2005You cannot remove a user from the sharing settings of an opportunity after you share that opportunity in Microsoft CRM 1.2
896676Sales6/8/2005You may receive an "Invalid price" error message when you save your changes to an opportunity after you add a new product to that opportunity in Microsoft CRM 1.2
899176Sales6/10/2005The number 341 appears in the "Status Reason" list when you open an opportunity and then click the Administration tab in Microsoft CRM 1.2
900720Sales38525You receive an error message when you close an opportunity in Microsoft Business Solutions CRM or in Microsoft Business Solutions CRM Sales for Outlook
899380Sales for Outlook5/31/2005You receive an "An error has occurred. Please contact your system administrator" error message when you forward an e-mail message that was promoted in Microsoft CRM Sales for Outlook
895314Sales for Outlook6/3/2005Microsoft CRM Sales for Outlook may stop responding when you use the Quick Create form to create a new account
897193Sales for Outlook6/15/2005When you go offline in the Microsoft Business Solutions CRM Sales for Outlook client, the data on the client computer is not updated
900341Sales for Outlook6/23/2005The "Check Names" dialog box opens unexpectedly when you click Snooze in an Outlook reminder for an appointment that you created in Microsoft CRM Sales for Outlook
898796SDK6/17/2005A post callout runs for some users but not for other users when you test a new Microsoft CRM post callout
900421Workflow5/27/2005How to use the “in” operator when you create a workflow rule in Microsoft CRM




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