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Microsoft CRM Knowledge Base Support Articles Added in July 2005

Microsoft technical support continually updates their support knowledge base with new articles that customers and partners can use to troubleshoot problems. The list below shows all of the new Microsoft CRM KB articles added in July 2005.

If you want to read any of these articles, you will need to login into CustomerSource or PartnerSource. Please note that you will NOT find these KB articles on http://support.microsoft.com. If you are a customer and do not have a CustomerSource login, the partner that sold you the Microsoft CRM licenses can help get you setup.


KB # Category Date Description
902571Administration7/8/2005How to set up the Microsoft CRM organizational unit so that end users in the domain cannot see the organizational unit
903285Administration7/27/2005A user sees records that should not be visible in Microsoft CRM
840059CRM Mobile7/25/2005You may intermittently receive a "RMMobile.exe ArgumentException" error when you run Microsoft CRM Mobile 1.2 on a Windows Mobile Pocket PC 2003 device
901199Customer Service7/19/2005You receive a "You must enter a number between 0,00 and 100 000 000 000,00" error message or the value in the Actual Revenue column of a closed opportunity is 10 times more than you expect in Microsoft CRM
903862Customer Service7/27/2005You receive a "The contract address is missing" error message when you invoice a contract in Microsoft CRM
902572E-mail7/28/2005You receive a "The specified procedure could not be found" error when you try to install Microsoft CRM E-Mail Exchange Router
899378General7/8/2005You receive an "An error has occurred" error message when you start Microsoft CRM on a computer that is running Windows Server 2003
903284General7/8/2005You receive a "Could not start the Microsoft Security Service on the Local Computer" error message when you start the Microsoft CRM Security Service
903864General7/13/2005You receive the "An error has occurred" error message when you search Microsoft CRM Help
894315General7/29/2005Microsoft CRM may stop responding when you import or update many leads
900422Installation7/11/2005You receive a "Setup was unable to register the security service" error when you try to install Microsoft CRM
901226Installation7/22/2005You receive an "Error 1920 Service 'Crystal Cache Server' (CacheServer) failed to start" message when you install Microsoft CRM
894889Integration7/12/2005Blank billing and shipping addresses are created for the customer in Microsoft Great Plains if you do not specify the addresses when you submit an order in Microsoft CRM
899913Integration7/28/2005When to use the Microsoft CRM Integration for Great Plains Install Config V1.2 tool
902568Integration7/6/2005You receive an "A default price list has not been set" message when you open a product in Microsoft CRM that was integrated from Microsoft Great Plains
902569Integration7/7/2005You cannot connect to the server that is running Microsoft CRM Server when you try to install Microsoft CRM Integration for Great Plains
899542Microsoft Office Information Bridge Framework7/13/2005You receive a "The Information Bridge metadata service location is not available" error message when you install the Microsoft Office Information Bridge Framework for Microsoft CRM
901225Sales7/28/2005The wrong word is used to describe the status of leads and of opportunities in the German version of Microsoft CRM
903280Sales7/22/2005You cannot revise sales quotes that have a status of Won in Microsoft CRM
896598Sales for Outlook7/7/2005When you print a quote from Microsoft CRM Sales for Outlook, numeric values in the Microsoft Word document are incorrect, and "!Syntax Error" may appear in the "Ext Amount" column
899910Sales for Outlook7/11/2005You cannot see data when you are offline in Microsoft Business Solutions CRM Sales for Outlook
901227Sales for Outlook7/11/2005You receive an "An error occurred while trying to synchronize the appointment information to the Microsoft CRM system" error message when you try to delete an appointment, a task, or a contact by using the Microsoft CRM Web client
902570Sales for Outlook7/20/2005You receive an "Internet Explorer Script" error message when you click the Microsoft CRM folder in Microsoft CRM Sales for Outlook
903156Sales for Outlook7/21/2005Contact information is not correctly synchronized with Microsoft CRM Sales for Outlook after you modify the information in Microsoft CRM
903276Sales for Outlook7/22/2005You receive a "The operation failed" error message after you click a Microsoft CRM Sales for Outlook client folder
900420Workflow7/21/2005You receive a "You do not have sufficient access rights or privileges to perform this action" error message when you send a direct e-mail message by using the "Send Direct E-mail" action or when you apply a manual workflow rule in Microsoft CRM




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