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Microsoft CRM Knowledge Base Support Articles Added in August 2005

Microsoft technical support continually updates their support knowledge base with new articles that customers and partners can use to troubleshoot problems. The list below shows all of the new Microsoft CRM KB articles added in August 2005.

If you want to read any of these articles, you will need to login into CustomerSource or PartnerSource. Please note that you will NOT find these KB articles on http://support.microsoft.com. If you are a customer and do not have a CustomerSource login, the partner that sold you the Microsoft CRM licenses can help get you setup.


KB # Category Date Description
896596Administration8/19/2005MSCRMUnshareUtility is available to resolve the "The system cannot log you on" error in Microsoft CRM that is described in Knowledge Base article 883630
898568Administration8/30/2005Your user name does not appear in the Last Modified By field after you update team information in Microsoft CRM 1.2
903885CRM Mobile8/8/2005You receive an "A server error has occurred Sync has been canceled" error message or a "Device registration failed" error message when you try to connect by using Microsoft CRM Mobile 1.2
898566Deployment Manager8/19/2005You cannot successfully publish or export customizations by using the Deployment Manager tool in Microsoft CRM 1.2
899188Deployment Manager8/19/2005You receive the "An error occurred while retrieving the list of users in Active Directory" error message when you try to create a new Microsoft CRM user by using the Microsoft CRM Deployment Manager tool
904823Deployment Manager8/29/2005A custom string field that contains over 999 characters truncates data after you modify that field in Microsoft CRM
898567Sales for Outlook8/5/2005You receive an "Unexpected Error" error message when you try to save an opportunity, a quote, an order, an invoice, or a case in Microsoft CRM 1.2
900807Sales for Outlook8/11/2005You may experience slow synchronization, missing records, or merge agent errors when you go offline in Microsoft CRM Sales for Outlook
906172Sales for Outlook8/30/2005Recipients in European countries cannot read e-mail messages that you send by using Microsoft CRM or by using Microsoft CRM Sales for Outlook
903863Administration8/25/2005Support of the 64-bit versions of Windows XP and of Windows Server 2003 in a Microsoft CRM environment
903283Deployment Manager8/2/2005You receive the "An Error Has Occurred" error message when you try to open a record or when you try to access a view in Microsoft CRM after you publish customizations in Deployment Manager
904634Error Message8/19/2005You receive a "The start and/or end date is invalid" error message when you try to save a new contract line in Microsoft CRM
905007Error Message8/30/2005You receive a "Setup was unable to grant access to the organizational unit in Active Directory" error when you try to install Microsoft CRM in a child domain
905176Error Message8/16/2005You receive an "An error has occurred Contact your system administrator" error message when you start Microsoft CRM
902567Installation8/1/2005The installation fails when you try to install Microsoft Business Solutions CRM 1.2
905524Installation8/26/2005You receive a "Microsoft CRM requires ASP.NET to be configured and running" error when you install Microsoft CRM 1.2
903278Integration to Great Plains8/29/2005You receive a "Document Exchange requires SQL Server 2000 or MSDE with Service Pack 2 or higher" error message when you try to install Microsoft CRM Integration to Great Plains on a computer that is running SQL Server 2000 Service Pack 4
903279Integration to Great Plains8/22/2005The integration between the Great Plains item and the Microsoft CRM product does not work, and you receive "The entity is no longer integrated because it has been deleted in the other system" error message in Microsoft CRM properties
903281Integration to Great Plains8/9/2005An order does not successfully integrate to Microsoft Great Plains, and you receive the "A phone number is required when using the customer or address creating option" error message
905174Integration to Great Plains8/10/2005You receive an "HTTP Error 401.2 - Unauthorized Access is denied due to server configuration" error message when you start the Settings and Administration tool for Microsoft CRM Integration
905523Integration to Great Plains8/24/2005Data from Microsoft Great Plains does not integrate to Microsoft CRM, and the twelve Document Exchange jobs do not run successfully
901228Office Information Bridge Framework8/16/2005You receive error messages when you try to install the Microsoft Office Information Bridge Framework for Microsoft CRM client software
904430Office Information Bridge Framework8/31/2005A "Soap Exception" error appears in the stack trace during a search operation in Information Bridge Framework for Microsoft CRM
904432Office Information Bridge Framework8/31/2005You receive an "Error 1720 There is a problem with this Windows Installer package" error message when you try to install Microsoft Office Information Bridge Framework for Microsoft CRM
894955Reports8/24/2005You receive a "'parent.frames.CrystalViewerToolbar.onReportPageLoad' is null or not an object" error when you open a custom Crystal Report in Microsoft CRM
904429Reports8/15/2005You receive an "ORB::BOA_init: hostname lookup returned 'localhost' (127.0.0.1)" error message when you run the Report Publisher Tool for Microsoft CRM
905008Reports8/3/2005You receive a "Failed to open rowset" error message when you preview a parameterized report or a prefiltered report in Microsoft CRM
905173Reports8/23/2005The Crystal APS service does not start after you install Microsoft CRM 1.2 on Microsoft Windows Server 2003 SP1
899586Sales for Outlook8/30/2005You cannot read the file name of an e-mail attachment that was sent from Microsoft CRM Sales for Outlook if the file name contains Cyrillic characters
904428Sales for Outlook8/30/2005You receive an "An error occurred during the installation of assembly component" error message when you install Microsoft CRM Sales for Outlook
902781Security Service8/12/2005You receive a "The Microsoft CRM Security Service service on Local Computer started and then stopped" error message when you try to start the Microsoft CRM Security Service service




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