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Microsoft CRM Knowledge Base Support Articles Added in April 2005

Microsoft technical support continually updates their support knowledge base with new articles that customers and partners can use to troubleshoot problems. The list below shows all of the new Microsoft CRM KB articles added in April 2005.

If you want to read any of these articles, you will need to login into CustomerSource or PartnerSource. Please note that you will NOT find these KB articles on http://support.microsoft.com. If you are a customer and do not have a CustomerSource login, the partner that sold you the Microsoft CRM licenses can help get you setup.


KB # Category Date Description
895349General4/7/2005You receive an "An error has occurred" error message in the left pane of the Microsoft CRM Web client
894958General4/13/2005You receive an "Access is denied" error message when you try to create or move a business unit in Microsoft CRM 1.2
895483General4/26/2005The decimal point of currency values does not appear if the value is 0 in opportunity e-mail templates in Microsoft CRM
892670Integration4/7/2005Microsoft CRM Integration for Great Plains does not integrate records after the Integration User is moved to another business unit
894808Integration4/18/2005You receive an "Insufficient Permission" error message when you try to expand Microsoft BizTalk Server 2002 in BizTalk Server Administration
894809Integration4/25/2005How to manually install the Microsoft CRM to Great Plains 8.0 Integration
895609Integration4/25/2005The Microsoft CRM Integration COM+ component stops suddenly and Event ID 10004 is logged in the System log on the Microsoft CRM Server
894959Mobile4/21/2005Problems that you may experience when you install and use Microsoft CRM Mobile on Windows Mobile 2003 Second Edition
895607Redeployment Tool4/25/2005You receive an "An error occurred when Microsoft CRM data was being imported to Active Directory" error message when you use the Redeployment Wizard to import a Microsoft CRM security role
893797Reports4/11/2005You receive a "Crystal Report Viewer update View State failed" error message when you try to access reports in Microsoft CRM 1.2
893799Reports4/11/2005You receive a "Failed to download sec Enterprise plugin setup program" error message when you try to save a Microsoft CRM report by using Crystal Reports Designer 9.2.2
894280Reports4/13/2005You receive a "No valid source could be found for product Crystal Enterprise 9 for MSCRM" error message when you start the Crystal Configuration Manager
895350Reports4/28/2005A report opens after an extended time in CRM Reports
894962Sales for Outlook4/14/2005The contacts, the appointments, and the tasks that you can see in Microsoft CRM are not copied to Microsoft Outlook when you try to synchronize Microsoft CRM Sales for Outlook
893805Sales for Outlook4/18/2005You receive an “An error occurred while trying to promote the e-mail" error message when you try to promote an e-mail message by using Microsoft CRM 1.2 Sales for Outlook
892662Sales for Outlook4/25/2005You receive an "Update View State Failed" error message when you try to view a report in the Microsoft CRM 1.2 Web client or in Microsoft CRM Sales for Outlook
894279Sales for Outlook4/25/2005You receive an error message when you try to open a Microsoft CRM Sales for Outlook Web page
896538Sales for Outlook4/28/2005When you try to manually install MSDE for use with the Outlook client, the installation fails
895346SDK4/21/2005How to register post-callout objects to respond to events that are raised by Microsoft CRM activities
894961Workflow Manager4/14/2005How to create a rule in Microsoft CRM 1.2 Workflow that closes an invoice and that updates the invoice with the correct status reason and the correct state code
897191Workflow Manager4/29/2005Changes to workflow rules or to sales process are not saved in Microsoft CRM for Outlook Workflow Manager




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