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Microsoft Dynamics CRM Overview |
Customer relationships are the backbone of your business - but the
tools to effectively manage these relationships have, until now, been geared
toward large companies with the resources to support prolonged implementation
processes and high costs for training, customization, and maintenance.
Microsoft Dynamics CRM (Customer Relationship Management) offers power CRM functionality
from the start - and makes it easy for you to customize, integrate, and
maintain your solution efficiently and affordably.
Increase sales success, deliver superior customer service, and make informed
agile business decisions with Microsoft Dynamics CRM. Accessible from Microsoft Outlook
and the Web, Microsoft Dynamics CRM is easy to use, customize, and maintain, integrates
with other business systems, and scales to grow along with your business.
Increase sales success
Shorten the sales cycle and close rates with leads and opportunity management,
automated sales processes, quote creation, and order management.
Ensure efficient, consistent customer service
A shared knowledgebase and automated routing and queuing make it easy to serve
customers efficiently.
Make informed, agile decisions
Comprehensive reports let you forecast sales, measure business activity and
performance, evaluate sales and service success, and identify trends, problems,
and opprtunities.
Work from Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or
work online from any location using a Web browser.
Share information
Tightly integrated Sales and Customer Service modules let employees view,
update and share information across teams and departments.
Use easily
Designed for ease of use, Microsoft Dynamics CRM ensures that your sales team will get
started fast, with little training.
Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit
your business, and scale the installation to meet changing needs.
Integrate powerfully
Integrate with Microsoft Office, Microsoft Dynamics ERP applications
and other business systems.
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