Microsoft CRM Integration

Ensure consistency of data across teams and departments, streamline processes, and empower employees with a complete, accurate view of customer information. Built using Microsoft .NET technologies, Microsoft CRM ensures low total cost of ownership and high return on investment through powerful, customizable integration functionality.

View complete customer information
Integrated Sales and Customer Service modules let employees view, update, and share information across teams and departments.

Streamline processes
Free employees from time-consuming data entry and increase efficiency for sales and customer service processes.

Integrate business systems
Connect customer information and streamline business processes across the organization; Microsoft CRM integrates easily with Microsoft Business Solutions ERM applications.

Work from any location
Powerful Microsoft Outlook integration lets salespeople work with sales functionality both online and offline.

Create customized integrations
Working with flexible .NET technologies and powerful integration tools, developers can integrate Microsoft CRM functionality with third-party applications and Web services.

Software Development Kit
Microsoft publishes a detailed Software Development Kit (SDK) that outlines all of the technical details required to customize and integrate with the Microsoft CRM software. Learn more about the Microsoft CRM SDK.

Recent CRM Blog Posts

Jul. 3 The world's absolute worst buying guide on CRM systems, from an unexpected source

Jul. 1 Microsoft CRM Outlook client and authentication balloons

Jun. 29 Known issues and related support articles for Outlook client in CRM 4.0

Jun. 27 When does support end for Microsoft CRM 3.0?

Jun. 17 We'd like to thank the Academy...

Jun. 6 Step by Step book wrapping up

May 29 Microsoft CRM 4.0 Application series eLearning available

May 28 Waiting for the Salesforce.com wheels to come off?

NEW: Seminar/Event

Attend one of our Microsoft CRM webinars or view a previously recorded event. Get the insider details on Microsoft CRM.