Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft
CRM Customer Service helps your service representatives track customer requests, manage support issues from initial
contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfication.
Ensure efficient customer service processes
Assign, manage, and resolve support incidents successfully with automated routing queuing, and
escalation of service requests, along with case management, communications tracking, and auto-response e-mail.
Understand customer needs
Microsoft CRM includes reports that let you identify common support issues, evaluate customer needs,
track processes, and measure service performance.
Share information easily
Identify top customers and prioritize service needs with a complete view of accounts, including sales
and order information as well as support information.
Create a shared knowledgebase of support information
Resolve support issues accurately and efficiently using a searchable, shared knowledgebase of KB articles.
Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale
the installation to meet changing needs.
Integrate with Microsoft Business Solutions
Eliminate redundant data entry and streamline business processes through integration with Microsoft
Business Solutions ERM applications.
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