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Microsoft Dynamics CRM
How do we know so much about Microsoft CRM? Well, we wrote the books on it. Literally.
The Sonoma Partners team has written the following books to help those in the field administer, develop, and use Microsoft Dynamics CRM.
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Currently available
This book is written for both developers and those who implement business solutions. Topics include developing new functionality, designing implementations, and integrating Microsoft CRM with other business Microsoft Office® applications. There are case studies, integration and performance guidelines, and toolsets included—the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. This book includes sample data and code samples on the Web.
We also wrote the previous version of the book "Working with Microsoft Dynamics CRM 3.0"
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Publish Date Sep. 2008
Finally, an easy-to-follow book for those end-users who work with Microsoft Dynamics every day. Work at your own pace through the easy numbered steps, practice with the files on CD, and discover helpful hints to master the fundamentals of working with the latest version of Microsoft Dynamics CRM. You will learn the specifics of tracking customer communications, how to use e-mail templates for mass communication, the ins and outs of reporting and data analysis, and other essential tasks.
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Publish Date Oct. 2008
This reference details design and coding practices that allow you to customize Microsoft Dynamics CRM 4.0 to meet specific business needs. Get expert insights on customization, integration, and extension; end-to-end solution designs from the product team; and numerous case studies that demonstrate how to customize Microsoft Dynamics CRM as a business solution. The book covers on-premises, partner-hosted, and CRM Online.
This book is for developers who want to learn the very specific details of writing custom code and extending the Microsoft CRM platform.
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Contact us for a personalized software demonstration
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Join our Microsoft Dynamics CRM newsletter
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Download Microsoft Dynamics CRM documentation
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