Microsoft CRM Product Roadmap for Versions 1.2 and "Next Version"

This information is intended for long-term guidance only - it is not a guarantee of functionality beyond version 1.2. However, this road map clearly shows Microsoft's increasing investment into the CRM product and tighter integration with other Microsoft products...both of which increase the value of Microsoft CRM to mid-size businesses. Microsoft CRM 1.2 Global enhancements and availability Workflow enhancements Setup enhancements Performance enhancements Support for: Windows 2003, Exchange 2003, Small Business Server 2003 Premium Unified programming model for Outlook and web client integration Upgraded reporting with Crystal 9.0 Improved UI Back-office integration with Great Plains 7.0, 7.5 and 8.0 CRM Sales for Pocket PC - V1.0 Account, contact, opportunity, notes, and activities - read, create and update Wireless or cradle synch Mobile view and form customization tool Provisioning application on Pocket PC with 1 click deployment Microsoft CRM "Next Version" (Microsoft CRM 2005/2.0) Click here for a more detailed analysis of Microsoft CRM "next version" including news about when this version will be available... Simplified set-up Activity customization Account roll-up Data cleansing Many-to-many relationships for contacts and accounts Products by customer Outlook synchronization enhancements Customer service for Outlook Email support for knowledge base and sales literature Workflow enhancements Performance and scalability enhancements Field service dispatch Enhanced extensibility SQL Server Reporting Services Marketing automation enhancements