Downloads & Documents

Microsoft Dynamics CRM 2011 Fact Sheets / Brochures

• Microsoft Dynamics CRM Q2 2012 Release Preview Guide - February 2012
• Microsoft Dynamics CRM Statement of Direction - May 2011
• Microsoft Dynamics CRM 2011 Overview Datasheet
• Microsoft Dynamics CRM 2011 Customer Service Fact Sheet
• Microsoft Dynamics CRM 2011 Sales Force Automation Datasheet
• Microsoft Dynamics CRM 2011 Marketing Fact Sheet
• Microsoft Dynamics CRM 2011 Extended CRM Datasheet
• Why Choose Microsoft Dynamics CRM 2011 Datasheet

Microsoft Dynamics CRM 2011 Technical Documentation

• Implementation Guide - Planning
• Implementation Guide - Installing
• Implementation Guide - Operating and Maintaining

Microsoft Dynamics CRM 2011 White Papers

• White Paper: Optimizing and Maintaining the Performance of Microsoft Dynamics CRM Clients
• White Paper: Building Business Applications with Microsoft Dynamics CRM 2011
• White Paper: Comparing the xRM Application Framework and Force.com: A Guide for Technical Decision Makers
• White Paper: The xRM Advantage for Solution Builders
• White Paper: Maximize the Value of your Custom Business Applications with Microsoft Dynamics CRM
• White Paper: Leveraging Microsoft Dynamics CRM and SharePoint for Enhanced Business Impact
• White Paper: xRM Framework and Microsoft SharePoint

Microsoft Dynamics CRM 4.0 Fact Sheets / Brochures

• Microsoft Dynamics CRM 4.0 User's Guide
• Microsoft Dynamics CRM 4.0 Sales Fact Sheet
• Microsoft Dynamics CRM 4.0 MarketingFact Sheet
• Microsoft Dynamics CRM 4.0 Customer Service Fact Sheet
• Microsoft Dynamics CRM 4.0 for the Enterprise

Microsoft Dynamics CRM 4.0 White Papers

• White Paper: Microsoft Dynamics CRM as a Solution Development Framework
• White Paper: Optimizing and Maintaining Microsoft Dynamics CRM
• White Paper: Security and Authentication in Microsoft Dynamics CRM
• White Paper: Customer Relationship Management - The Winning Strategy in a Challenging Economy
• White Paper: Architecture of Outlook Synchronization in Microsoft Dynamics CRM
• White Paper: Field-level Security in Microsoft Dynamics CRM - Options and Constraints
• White Paper: Connectivity and Firewall Port Requirements

Microsoft Dynamics CRM 4.0 Technical Documentation

• Microsoft Dynamics CRM Adapter for Microsoft Dynamics GP
• Microsoft BizTalk Server Adapter for Microsoft Dynamics CRM 4.0
• E-mail Router Configuration Scenarios
• Internet Facing Deployments Setup Scenarios
• Implementation Guide - Planning
• Implementation Guide - Installing
• Implementation Guide - Operating

• Customer Relationship Management
  • Microsoft CRM Assessment
  • Microsoft CRM Implementation
  • Microsoft CRM Integration
  • Microsoft CRM Analytics
  • Microsoft CRM Upgrade
  • Downloads & Documents
  • Analyst Reviews
  • Editions and Pricing
• Enterprise Mobility
• XRM
• ISV Enablement

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