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TabTimes - November 20, 2012
The effective use of mobile technology is increasingly becoming a driver of selling success. In competitive industries, sales reps need anytime, anywhere access to account information, collateral and other materials – the kind of access that can be achieved through tablet deployment. -
CRN - November 15, 2012
Sales reps who use Microsoft Dynamics CRM, today’s Daily App is for you. EZ Opp for Windows 8 is a free app that makes navigating through the multiple screens of Microsoft's customer relationship management tool more user friendly and can help improve sales pipelines and active opportunities within Dynamics CRM. -
CRN - October 24, 2012
Microsoft (NSDQ:MSFT) channel partners see introducing Windows-based tablet computers to their business customers -- and replacing all those pesky iPads that have infiltrated corporate computing environments -- as the biggest opportunity created by this week's launch of the long-awaited Windows 8 and Windows RT operating systems. -
MSDynamicsWorld.com - October 5, 2012
Sonoma Partners is releasing a free add-on tool for Microsoft Dynamics CRM, dubbed Universal Search, to enhance search functionality and improve productivity. Universal Search allows users to view search results from multiple entities with a single search, rather than searching each on individually. The tool supports Dynamics CRM 2011 Online and on-premise. -
CRM Outsiders - September 4, 2012
We buy CRM in part to understand what’s going on in our businesses – and, to do so, we collect data about customer behavior, sales and marketing effectiveness, and the level of service we provide. That data is subjected to analysis that presents the facts of your business in numbers – cold, hard, indisputable numbers. -
CRN - August 20, 2012
The Surface Pro should allow for greater productivity among developers. When building applications for the iPad, developers need to have iOS skills, Mac hardware and testing capabilities; most companies just don’t have iOS developers. Mike Snyder, cofounder and principal of Sonoma Partners, offers tips on implementing Microsoft's Surface tablet. -
Mobile Enterprise Magazine - August 2, 2012
Despite rising mobility trends in virtually every industry, sales professionals have been particularly slow in their willingness to embrace mobile technology as a means of doing business. However, according to an interview with Jim Steger, Principal and Co-Founder of Sonoma Partners, this may be changing. -
Mashable - August 2, 2012
Recently, Microsoft announced its tablet solution for business: the Surface for Windows 8 Pro. The device is designed to work as a tablet and, with the addition of an innovative keyboard, a laptop. This mix of software and hardware makes it ideal for enterprise needs. -
Enterprise Apps Today - July 18, 2012
An MGI Research survey found a surprising number of mobile app projects get their funding directly from the executive suite. With the considerable hype around mobile applications, it's easy to believe that most companies already have multiple mobile apps or will soon. Easy to believe, but wrong. -
CMS Wire - June 28, 2012
Microsoft made it official this week — it is taking the enterprise social network provider Yammer under its wing. The news has brought up a number of questions, including what this means for SharePoint. In this week's discussion point we went out and asked a number of industry analysts and Microsoft partners for their views. Here's what they said. -
CRM Daily - June 26, 2012
More important than just Yammer's software capability, said Mike Snyder, president of Sonoma Partners, is that Yammer could eventually work as the single social software across all Microsoft products, such as SharePoint and Office. Right now each of these groups is doing its own thing, he said, so it would be great to see these all work together. -
TechTarget - June 26, 2012
With Microsoft CEO Steve Ballmer calling it a fundamental part of the Office family, Microsoft today revealed one of the tech world’s worst-kept secrets -- it’s Yammer, for a reported $1.2 billion. -
MarketingProfs - June 22, 2012
Maintaining focus and consistency across a far-flung enterprise sales force isn't easy. More than ever, sales teams need seamless access to a scope of selling resources—all of which need to have been designed to accurately represent the brand and its products to buyers in complex market environments. -
Forbes - June 18, 2012
Microsoft (NASDAQ: MSFT) is gearing up for a major event today. From acquisitions and tablet talk to Xbox branding and Windows Phone rumors, there are a lot of things that the Windows maker could announce this afternoon. Let’s dissect three of them. -
CRM Magazine - June 15, 2012
Microsoft has reportedly agreed to acquire business private social network services provider Yammer for $1.2 billion, The Wall Street Journal reported late yesterday, citing unnamed sources close to the deal. -
ECommerce Times - June 15, 2012
Microsoft (Nasdaq: MSFT) is in discussions to acquire Yammer, a social media and communication platform for businesses, according to a report in Bloomberg, which cited two anonymous sources. -
CRM Search - June 4, 2012
Once in a while you stumble across reasons that Customer Relationship Management (CRM) systems and strategies are still looked at with a jaundiced eye. In almost every such circumstance, CRM systems themselves aren't to blame – it's the humans who select, implement and use them who are the problem. -
CIO.com - May 30, 2012
Smartphones can give your sales reps--and your business--a competitive edge by enabling them to respond quickly to customer needs and questions. Smartphones also provide instant access to customer data and let your workforce share information and presentations, check inventory and close deals. -
Enterprise Apps Today - May 3, 2012
With a steady stream of news about Microsoft's Windows 8, some IT organizations are likely getting excited about the new OS – while others might be apprehensive or just not interested. However, some developers who have already created Windows 8 apps believe the new OS offers much to like for both users and IT admins. -
Fierce CIO - April 25, 2012
ABC Financial, a Little Rock, Ark.-based payment processor and software provider for more than 3,000 health clubs around North America, had no customer relationship management system just three years ago. -
Redmond Channel Partner - April 6, 2012
One of Microsoft's highest-profile Dynamics CRM partners is looking to expand its business with an Apple iPad app to assist road warriors. -
CRM Magazine - April 5, 2012
Mobile-minded, enterprise-grade apps continue growth pattern. -
ZDNet - April 5, 2012
Good things happen when consumer understanding meets enterprise requirements with a partner willing to understand needs. This is how it works. -
GeekWire - March 19, 2012
Microsoft's message to apps developers: Fit into the Metro style of Windows 8 to make things easier on end users, according to two developers. Microsoft is trying to change users' expectations about applications in general by creating an environment that remains similar app to app, according to the developers, and that means complying with Metro style and tapping into features grounded in the operating system itself. -
NetworkWorld - March 16, 2012
Can Microsoft’s Windows 8 combat the iPad’s growing popularity among business users? We’ve gotten a sense for what consumer apps will look like on Windows 8 through the consumer preview of the upcoming Microsoft operating system. But this week at Microsoft’s Convergence conference in Houston, the company and its partners are previewing their business-oriented apps in the style of the company’s new “Metro” user interface on Windows 8 tablets and desktop computers. -
ZDNet - March 14, 2012
Sonoma Partners is laying claim to the title of developer of the “first-ever Windows 8 tablet app for the enterprise” with a line-of-business app the consultancy developed for New Belgium Brewing. The app, the “Ultimate Beer Ranger,” is being built for the sales team at New Belgium. -
Chicago Sun Times - July 5, 2011
Imagine if you could set your own work hours and decide each day whether to work from home or at the office. How about having the boss spring for a manicurist’s visit to the office or surprise the entire staff with a trip to Vegas? And wouldn’t a six-week paid sabbatical to do whatever you wish be nice? The stuff of dreams? Not at all. As recession-wracked companies have tried to do more with less, often leaving employees feeling over-worked, under-appreciated and ready to bolt when the job market improves, some employers here and across the country are finding ways to keep workers happy and engaged, benefiting their bottom lines.
That’s the attitude Chicago-based Sonoma Partners was looking to build with its benefits and perks. The firm, out of respect for work/life balance, also encourages staff to work 40 to 45 hour work weeks and to do less than 15 percent out-of-town travel, atypical for many technology consulting firms. “We believe that happy and motivated employees provide the best possible results for our customers, which is key to our long-term success,” said Mike Snyder, principal at the company, which employs nearly 70 people. -
Forecasting Clouds - August 31, 2010
The number of companies that bring in users from sales, marketing and service during the CRM selection process is alarmingly low. For example, “We’ve only had one customer include these kinds of people in the decision process,” said Mike Snyder, principle at Sonoma Partners, a CRM consulting firm. “It surprises me – the evaluations of what solutions to use are often based on features and tools that people don’t often use. You’d think that it would be helpful to hear what Joe Sales Guy or Susie Call Center Rep has to say, since they’ll be the ones who interface with CRM.”
You might think that the features of CRM should be your starting place for picking a solution. You’d be wrong, says Sonoma Partners’ Snyder. “Too often, buyers turn this into a feature shoot-out,” he says, “which is really not very productive. Every good CRM solution will have the same basic features, and individual features will not determine success.” When the decision is driven by IT, often the system with the most features wins – even though those advanced features are rarely used. -
Microsoft Dynamics World - March 17, 2010
Despite the economic slowdown, some Microsoft partners and other companies experienced significant growth last year, thanks in part to Microsoft Dynamics products. For example, Chicago-based Sonoma Partners, a reseller and customizer of Microsoft Dynamics CRM, said it realized significant business gains.
The company said its consulting revenues increased 44% in 2009. Sonoma Partners Principal Mike Snyder attributes some of the company's recent success to the growing popularity of Microsoft Dynamics CRM. "Our company works just with the CRM product, so if the CRM industry is going well then we're doing well with it," he said. Snyder said more companies are looking to CRM products and Microsoft Dynamics CRM in particular to help their businesses become more efficient. He also said a large part of the company's success can be attributed to its customization efforts, which allow its clients to get the maximum benefit out of CRM.
He said Sonoma Partners is also leveraging XRM opportunities to spur development. "Also, we're seeing more businesses using CRM as a development platform, and they can use it to replace other applications," he said. "So we have a lot of repeat business because of that, that's another factor driving it-people who already have CRM are using it in new and unique ways." In addition, Snyder said more large enterprises are now looking at Dynamics CRM because the product is more mature. "Big companies are not usually early adopters," he said. "They wait until someone else has done it. But now they're seeing lots of other people do it, so it's not high risk now for them to deploy Microsoft CRM. -
FastCompany - March 9, 2010
Any time a head of a company uses the word "upswing" in detailing his business' recent success, there is a bit of a compulsion around these parts to comment on the company. Please excuse a little cheerleading. But it is especially important to draw attention to an upswing-ing outfit that saw its revenues swing up by ... 44% last year! -
Forecasting Clouds - February 23, 2010
But Mike surprised me. “We’ve only had one customer include these kinds of people in the decision process,” he said. “It surprises me – the evaluations of what solutions to use are often based on features and tools that people don’t often use. You’d think that it would be helpful to hear what Joe Sales Guy or Susie Call Center Rep has to say, since they’ll be the ones who interface with CRM.” -
Crain's Chicago Business - November 10, 2009
The firm's latest CRM-based app isn’t for clients; it’s for use in-house. It’s called Sidebar, a program that’s part Facebook, part Twitter, part internal project management software, through which the company’s 50 employees can learn about sales leads, stay up-to-date on a project’s status or chat about fantasy football. -
Franchising World - October 2009
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Marianne Kolbasuk McGee - InformationWeek - Global CIO Blog - July 7, 2009
Resurrection's sales staff is using Microsoft Dynamics CRM, which was customized by reseller Sonoma Partners, to help manage relationships with physicians in Resurrection's quest to have more doctors refer their patients to Resurrection facilities for services ranging from medical imaging to rehab. -
Barry Fridley's Blog - Hospitality Industry Technology Strategist - July 1, 2009
George Deplaris from Sonoma Partners talks about their Franchise Management solution based on Microsoft Dynamics CRM. Sonoma Partners is one of the leading Dynamics CRM partners and have customers across several industries. Their franchise management solution is already in place with Choice Hotels and Quizno’s and many more in the queue. -
Contact Center Solutions Community, TMCnet.com - June 30, 2009
Sonoma Partners, a provider of Microsoft Dynamics CRM in the United States, has announced that Marquette Group ha selected Microsoft Dynamics CRM to consolidate customer systems and provide sales teams with a 360 degree view of prospect and customer information from one integrated database. -
SearchCRM - June 30, 2009
Resurrection Health Care called in Sonoma Partners, a Chicago-based Microsoft partner, to serve as the technical architect for the CRM system and customize Dynamics CRM -- for example, incorporating physician relationship management on top of sales, service and marketing. -
DMNews - June 30, 2009
Marquette Group, a direct marketing and advertising company, replaced its SalesLogix CRM system with Microsoft Dynamics CRM from Sonoma Partners. The new software is expected to help grow the company's business overall, and that growth categories for Marquette Group include its interactive and response measurement businesses. Sonoma Partners is handling the implementation. -
MSDynamicsWorld.com - June 17, 2009
With the growth of CRM Online, along with competitors and other application platform options in the market, Microsoft has used the last year to try to position its XRM vision ahead of the pack. So far, it has made considerable progress. Starting with a product spec they had developed after being accepted into the program, MyStaffingPro successfully developed their solution in under four days with guidance from Microsoft staff and consultant Jim Steger of Sonoma Partners, as well as an offshore programmer. -
Healthcare Technology, TMCnet.com - May 29, 2009
Resurrection Health Care, Chicago’s largest Catholic health care provider, has reportedly increased user productivity by 50 percent by implementing Microsoft Dynamics CRM. Officials at Resurrection Health Care were looking for a CRM solution that could easily integrate with Microsoft Office and Outlook, making it easier for users to learn and navigate, and meet the needs of more than just the Ambulatory Care and Home Health Service Sales teams. -
Call Center Software, TMCnet.com - May 28, 2009
BigMachines offers a platform of Web-based software and services. They see the integration to Microsoft Dynamics CRM, a cross-functional customer relationship management application providing sales, marketing, and customer support modules, as allowing customers to "sell more and sell faster," as if such results would be attractive in this day and age. -
TMCnews - March 4, 2009
Home Instead Senior Care, a franchisor of non-medical home care services for seniors, has purchased Microsoft Dynamics CRM from Sonoma Partners to integrate sales, franchise support and IT help desk into a single platform.
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