Case Coordination

In addition to providing quality care, healthcare organizations continue to search for ways to streamline coordination of care and increase patient and physician satisfaction. To address this issue, Sonoma Partners extended Microsoft Dynamic CRM to include case coordination software enabling healthcare organizations to consolidate patient activities across multiple systems, capture lead and referral data and automate post-treatment follow up and outreach.

Referrals Management

Effective case coordination can help organizations track referrals by specific physicians (or facilities) all the way through admission to post follow-up care. Better referral management will help:

Improve business insight through physician relationships and referral patterns
Understand key trends related to patient qualification and/or disqualifications
Capture contacts and relationships related to the patient (such as current caregiver, relatives, etc.)

Coordinate Patient Activities

By using Microsoft Dynamics CRM, healthcare organizations can better coordinate patient care across departments and external organizations, hospitals, clinics, and long-term care facilities, helping to decrease potential gaps in care and increase patient satisfaction.

Provide cross-agency collaboration for a single view of the patient
Integrate with existing clinical and electronic health records for a full 360 degree view of the patient
Automate post-treatment follow up with Microsoft Dynamics CRM workflow to ensure the optimal patient experience

Download the Case Coordination overview

You can also view our recorded webinar on Microsoft Dynamics CRM for Healthcare

Request Demo