Franchise Software: Franchisee and End-Customer Relations

Manages inbound and outbound calls from customers and owners

You can manage all cases from the first call to resolution. Microsoft Dynamics CRM has features that allow for automatic escalation and routing, helping to ensure that you send service requests to the appropriate people and/or queues. You can also report on key metrics relevant to customer calls and analyze what problems, challenges, and areas of dissatisfaction your customers are experiencing, as well as the amount of time and effort your service staff spends providing service to those customers.

Quickly capture the critical pieces of information for any case. Use this information to quickly assess the issue and resolve it as soon as possible.

Use the information captured in each individual case to benchmark client satisfaction levels and understand any trends in dissatisfaction ratings so your team can proactively solve these issues and be prepared to handle each customer with the best possible service.

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