Overview of Vibe Social Networking for Microsoft Dynamics CRM

Chances are, you’ve used a social networking site like Twitter and Facebook. Based on the popularity and ease of use of these types of social networking applications, Sonoma Partners created Vibe — an application driven by Microsoft Dynamics CRM data that enables users to see instant updates of the information they want to see, then comment and collaborate on it. Sales teams stay in the loop on key efforts from the marketing and customer service teams without having to click through multiple locations in Microsoft Dynamics CRM.

How does it work? Start with a collection of data feeds, specific to a user, team or other group. Users select the feeds they want to see, so they get the information most relevant to them. Posts to each feed are made automatically based on Microsoft Dynamics CRM data or manually as contributions from other users. The end result: An environment for communities and collaboration in your organization that helps drive user adoption of your Microsoft Dynamics CRM system.

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    News Feed

    Users select the feeds to which they want to subscribe so they see the information most relevant to them. They also can opt to receive real-time notification of updates in Vibe, a daily or weekly e-mail report of their feeds, or access their updates from Vibe’s mobile client.

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    User and Group Feeds

    Updates are comments related to a feed, specific to a Microsoft Dynamics CRM user, business group or team. All feeds and entries are stored in Microsoft Dynamics CRM.

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    Automated Content

    In addition to status updates and comments posted by users, you can configure automated updates with Microsoft Dynamics CRM’s workflow engine for milestones such as launching a marketing campaign, winning an opportunity, or resolving a case.

If you would like to try Vibe, Sonoma Partners offers a free community edition version for all Microsoft Dynamics CRM customers. Sonoma Partners will only provide Vibe support for our customers, all others can use the Vibe solution as-is without any support.

Please contact us if you're interested in learning more about Sonoma Partners' services and becoming a customer.

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