Working with Microsoft Dynamics CRM 4.0 Book

Book Description
Get a practical, hands-on introduction to the fundamentals of adapting Microsoft Dynamics CRM 4.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications—including Microsoft Office Outlook and Microsoft SharePoint Products and Technologies—this is the only book written for both developers and those who implement business solutions.

Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets—the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 4.0, as well as sample data and code samples on the Web.

The 10 book chapters are:

Microsoft Dynamics CRM 4.0 Overview
Setup and Common Tasks
Managing Security and Information Access
Entity Customization: Concepts and Attributes
Entity Customization: Forms and Views
Entity Custoimzation: Relationships, Custom Entities and Site Map
Reporting and Analysis
Workflow
CRM 4.0 SDK
Form Scripting and Extensions

Customer Reviews
"Accessible and Empowering. When I recommend books for users of Microsoft Dynamics CRM I alway have this on the syllabus. Many of us enjoy walkthroughs and examples which helps us come up to speed with a tool platform that will ultimately save us work. If helping your customers succeed is important to your business, start here. " - Jim Glass

"Great book for Dynamics CRM newbie. This is the first book I read about Dynamics CRM. I started using it in a test environment before getting this book and it was quite self-explanatory in many cases. But some things weren't as obvious and this book gave good insight into the inner workings of the system. Also customizations, sotfware development etc are covered. The only thing that's not great is the fact that this book is probably not enough for the MCP tests. But that's not the point of the book anyway. I recommend this book to anyone wanting to work with Dynamics CRM, be they engineers or technical end-users."

"Thru Software Developer's Eye. Very handy for functional and semi-technical users. Good examples on workflows and plug-ins and security model. Pretty much whole nine yards about the product." - Pranav Shah

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