Sonoma Partners: Microsoft CRM 4.0 Step by Step

Book Description
The smart way to learn Microsoft Dynamics CRM 4.0—one step at a time! Build exactly the skills you need by working at your own pace through easy-to-follow lessons and hands-on practice files on CD.

Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With Microsoft's Step by Step series, you set the pace—building and practicing the skills you need, just when you need them!

The 18 book chapters are:

Introduction to Microsoft Dynamics CRM
Getting Around in Microsoft Dynamics CRM
Working with Account and Contacts
Working with Activities
Microsoft Dynamics CRM for Outlook
Leads and Opportunities
Working with Quotes
Using Marketing Lists
Managing Campaigns and Quick Campaigns
Campaign Activities and Responses
Tracking Service Requests
Using the Knowledge Base
Contracts & Queues
Duplicate Checking
Using Advanced Find
Using the Report Wizard
Reporting with Excel
Importing Data

Customer Reviews
"This book is very informative and easy to follow. I purchased it because the company I work with is switching to this record keeping system. The company that is servicing the Microsoft Dynamics 4.0 also recommends this book to their customers." - Donna Laine

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