Sonoma Partners: Microsoft CRM 2011 Step by Step

Book Description
The smart way to learn Microsoft Dynamics CRM 2011 - one step at a time! Build exactly the skills you need by working at your own pace through easy-to-follow lessons and hands-on practice files on CD.

Whether you’re in sales, marketing, or customer service - quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With Microsoft's Step by Step series, you set the pace—building and practicing the skills you need, just when you need them!

The 18 book chapters are:

Introduction to Microsoft Dynamics CRM
Getting Around in Microsoft Dynamics CRM
Working with Account and Contacts
Working with Activities and Notes
Using Microsoft Dynamics CRM for Outlook
Working with Leads and Opportunities
Using Marketing Lists
Managing Campaigns and Quick Campaigns
Working with Campaign Activities and Responses
Tracking Service Requests
Using the Knowledge Base
Working With Contracts & Queues
Working with Filters and Charts
Using Dashboards
Using the Report Wizard
Using Advanced Find
Reporting with Excel
Bulk Data Importing

Order now at Amazon.com or learn more more about the book at O'Reilly.

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Microsoft Dynamics CRM 2011 Step by Step