We Wrote the Books for MicrosoftRequest Demo
When Microsoft set out to create their official books about Microsoft Dynamics CRM, they wanted the books' authors to be leading industry experts with real-world experience implementing the software for customers. Based on our long history with the CRM product and our experience with hundreds of customer deployments, Microsoft hired Sonoma Partners to write all of the official Microsoft Press books about CRM.
As the exclusive authors of these books, Sonoma Partners possesses a unique relationship with the Microsoft Dynamics CRM product team that no other consulting firm can match. As a customer of Sonoma Partners, this relationship provides you with the following benefits:
- Unquestioned product expertise and knowledge
- Our "insider" knowledge of future releases helps us architect and design your solution to minimize future surprises
- Invitation opportunities to participate in beta and early release programs
- Rapid escalation on critical issues
- Ability to influence the product roadmap of future releases and updates
- Opportunity to interact with the CRM product team in user groups, at conferences, etc.
Sonoma Partners has written six books about Microsoft Dynamics CRM, including two books about the latest release Microsoft Dynamics CRM 2011. Whether you're an end user, a system administrator or a hardcore developer, there's a book for each type of need.
This is an updated version of the "Working with" series that covers all of the new functionality in Microsoft Dynamics CRM 2011. New content includes working with the ribbon/fluent user interface, visualizations, using web resources, dialogs and much more!
Publish Date: April 2011
Microsoft Dynamics CRM 2011 Step by Step (for End Users)
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities.
Publish Date: February 2011
Working with Microsoft Dynamics CRM 4.0 (for IT Pros)
Sonoma Partners wrote this book for both system implementers and developers. Topics include developing new functionality, designing implementations, and integrating Microsoft CRM with other business Microsoft Office applications. The book will teach you how to setup, configure and customize the software to meet your business requirements, including creating custom entities, attributes, and relationships. Beyond customization, the book explains the details behind using workflow and reporting within CRM. Lastly, it provides a look at creating custom code and developing against the Microsoft Dynamics CRM platform. This book includes sample data and code samples on the Web.
Microsoft Dynamics CRM 4.0 Step by Step (for End Users)
Finally, an easy-to-follow book for those end-users who work with Microsoft Dynamics every day! Work at your own pace through the easy numbered steps, practice with the files on CD, and discover helpful hints to master the fundamentals of working with the latest version of Microsoft Dynamics CRM. You will learn the specifics of tracking customer communications, how to use e-mail templates for mass communication, the ins and outs of reporting and data analysis, and other essential tasks.
Programming Microsoft Dynamics CRM 4.0 (for Developers)
This reference details design and coding practices that allow you to customize Microsoft Dynamics CRM 4.0 to meet specific business needs. Get expert insights on customization, integration, and extension; end-to-end solution designs from the product team; and numerous case studies that demonstrate how to customize Microsoft Dynamics CRM as a business solution. The book covers on-premises, partner-hosted, and CRM Online.
This book is for developers who want to learn the very specific details of writing custom code and extending the Microsoft CRM platform.